Our policies at a glance

At 7 KEY RINGS, every piece is handcrafted with intention, identity, and care. Due to the personal and hygienic nature of jewelry, all sales are final. We do not accept returns or exchanges on earrings or accessories. We appreciate your understanding of our policy, designed to maintain the highest standards of hygiene and quality for all our customers.

Frequently asked questions

Understanding our policies ensures a smooth shopping experience. Here, we address common questions regarding returns, exchanges, and cancellations for your 7 KEY RINGS purchases.

How many days do I have to return my earrings if I'm not completely happy?
At 7 KEY RINGS, every piece is handcrafted with intention, identity, and care. Due to the personal and hygienic nature of jewelry, all sales are final. We do not accept returns or exchanges on earrings or accessories. If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number, a clear photo of the item, and a brief description of the issue. We will gladly replace the item or provide a solution that honors both you and the integrity of our brand.

What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number, a clear photo of the item, and a brief description of the issue. We will gladly replace the item or provide a solution that honors both you and the integrity of our brand.

What is the ideal condition for returned earrings?
Since all sales are final due to the personal and hygienic nature of our jewelry, we do not accept returns or exchanges on earrings or accessories. Therefore, there are no conditions for returned earrings.

Can I exchange my earrings if I want a different pair?
Due to the personal and hygienic nature of our jewelry, all sales are final. We do not accept returns or exchanges on earrings or accessories. We encourage you to review your selection carefully before purchase.

What is your cancellation policy?
Orders may be canceled within 2 hours of purchase. After this window, production begins and cancellations are no longer available. Custom, personalized, or made-to-order pieces cannot be canceled, returned, or exchanged.

Is there a time limit for canceling an order?
Yes, you can cancel your order within 2 hours of purchase. After this 2-hour window, production begins, and cancellations are no longer available.

Can custom or personalized orders be canceled, returned, or exchanged?
No, custom, personalized, or made-to-order pieces cannot be canceled, returned, or exchanged.

What if I ordered the wrong item by mistake?
Please review your order carefully before completing your purchase. If you believe you made an error, you may cancel within the 2-hour window after purchase. After this period, all sales are final.

Committed to your satisfaction

We value your trust in 7 KEY RINGS. Our policies are designed to ensure transparency and uphold the unique quality of our handcrafted luxury urban earrings. We are here to help if you have any further questions.